What can we help？
Although we provides some answers, you may still have some other questions. Therefore , this part for answering any questions you may have.
APPLY
Q: How to apply for a loan?
A: 1.Complete the credit information to get your loan limit.
2.Select loan amount, loan terms, and submit the loan application.
3.Once approved money will be sent to your disburse to your account.
Q: What is the criteria for loan approval?
A: You are required to fill in your correct and accurate information. Then we will review your information details and return the results.
Q: Why has my loan limit been reduced?
A: There are several reasons for limit reduction:
1. Failure to repay on time.
2. The system temporarily adjusts the limit.
Q: How to increase my loan limit?
A: You can increase your loan limit by:
1. Timely repayment and keep a good credit score.
2. Use One-time Limit Coupon to temporarily increase the current borrowing amount.
Q: What is installment product?
A: It means the repayment should be made in installments, and the specific repayment period is shown during the application. You are required to repay the amount of each installment before due dates for each installment.
REPLY
Q: How to repay ?
A: You can repay in the following ways:
You can repay offline by using Our Paybill number.
If the methods above can not work, you can ask the customer care team for assistance.
Q: Can I repay the loan before due date ?
A: You can repay in advance. Early repayment also requires you to pay all service fees. Kindly note that we will introduce preferential policies for advance repayments from time to time.
Q: What if I repay my loan late ?
A: Overdue repayments are automatically charged a late fee of 4% per day. Furthermore, it might cause the reduction of your future borrowing loan limit.
Q: When should I repay the loan with 2 installments ?
A: You are required to repay the amount of each installment before due days for each installment, which is generated during the application process. The system will send you a reminder message before the repayment date, please note this.
OTHERS
Q: What if I overpay my loan ?
A: After all payments are reconciled, excess funds will be returned to your account within 7 working days.
Q: What should I do if I get a system error when logging in Masayacash ?
A: Please clear the phone cache and log in again. If the problem is still not resolved, please try uninstalling the current app and install it again from Google Play.
Q: What should I do if I do not receive the verification code ?
A: 1. There may be a delay of the SMS. Kindly note that the verification code is valid for 5 minutes, please wait for a while.
2. Please check if your phone has SMS blocking or filtering software installed.
3. Please confirm whether your phone can receive SMS.
4.Please try to get voice verification code
Q: Why does my mobile number appear to be registered while I have not registered?
A: Please confirm whether your family or friends have registered with your mobile phone number, if not, please ask the customer care team for help.
Q: Do you charge any registration fees ?
A: No, we don’t charge our clients any fees prior to loan disbursement.
Q: Can I apply for a loan without a smartphone ?
A: Currently you can only apply for a loan through your Android smartphone.